Diract · Last updated: 14 September 2026
These Terms of Service (Terms) govern access to and use of Diract, a configurable business and practice management platform used by organisations across a range of industries, including its web application, mobile-accessible interfaces, and any connected integrations (together, the Service), provided by the operator of Diract (Diract, we, us or the Company).
The Service is provided to organisations (each a Customer) that register for an account, and to the individuals that Customer authorises to use it on its behalf (each a User). By creating an account, accessing, or using the Service, the Customer and each User agree to be bound by these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.
Use of the Service is also governed by our Privacy Policy, which forms part of these Terms by reference.
The Service is intended for use by organisations and their authorised personnel for legitimate business purposes. A Customer is responsible for all activity under its Account, for the accuracy of information it provides, and for ensuring each User it authorises complies with these Terms. Users must not share login credentials, access data belonging to another Customer, or attempt to circumvent access controls.
A Customer is responsible for promptly removing access for any User who leaves its organisation or should no longer have access, and for configuring the access-control settings the Service provides (including per-user and per-role permissions) in a manner appropriate to its own obligations.
When a User joins a Customer's Account, that Customer's administrators control the User's access. They can change the User's role or remove the User at any time. Content a User creates in a Customer's Account belongs to that Customer, and stays in the Account after the User is removed.
The Service is a configurable business-management platform used across a range of industries. A Customer defines the tables, fields and workflows its own Account uses. Depending on how a Customer configures its Account, it may include: custom table and record management (including matter, property, entity and customer records); a precedent and document library with AI-assisted drafting and cross-reference checking; finance modelling and feasibility tools; trust accounting; time recording, billing and invoicing; task and calendar management; client-facing update pages; staff attendance features including Face ID and location-based check-in (clause 11); and integrations with third-party email, file storage, messaging and calendar platforms. Not every feature is available to every Customer, and features may be added, changed or withdrawn from time to time in accordance with clause 17.
We may offer a feature marked as beta, preview or early access. Using it is optional. It may change or be withdrawn without the notice clause 17 gives for other changes, may have no support, and may not work as reliably as the rest of the Service. To the maximum extent permitted by law, we give no warranty for it.
This section applies to all AI Features, in every jurisdiction from which the Service is accessed.
Output produced by an AI Feature, including drafted or assembled documents, precedent content, summaries, extracted data, suggested classifications, and answers to questions, is generated algorithmically from patterns in training data and the inputs provided. It is not legal, financial, tax, valuation or other professional advice, does not create a lawyer and client relationship, or any other professional relationship, with Diract, and must not be relied upon, filed, sent to a third party, or acted upon without independent review by a suitably qualified person.
AI Features can produce output that is incomplete, out of date, factually incorrect, or not appropriate for the jurisdiction, context, or purpose it is used for (a property of generative AI models generally, sometimes referred to as “hallucination”). Where the Service flags content as requiring review, or a precedent notes it is based on a prescribed or official form, that flag is not exhaustive: the Customer remains responsible for verifying every AI-assisted output before use, in the same way it would review a first draft prepared by a junior team member. The Customer is also responsible for checking that output it uses does not infringe anyone else's rights.
Using an AI Feature may send the relevant Content (which may include Client Data) to Diract’s infrastructure and to the third-party AI model providers the Service is configured to use for that feature (which may include, among others, Anthropic and Together AI, or their successors) for the purpose of generating the requested output. Those providers process that Content as Diract’s service provider, under contractual terms that prohibit them from using it to train their own general-purpose models, and do not retain it for longer than is needed to provide the response. See our Privacy Policy for further detail on sub-processors and international transfers.
A Customer must have a proper basis (including, where relevant, client consent or a professional obligation basis) for submitting Client Data to an AI Feature, and must not submit Content that is unlawful, that it is not authorised to disclose, or that is subject to a confidentiality or privilege obligation the Customer has not turned its mind to. Diract does not review the substance of what is submitted to an AI Feature and takes no responsibility for a Customer’s decision to submit particular Content.
AI Features assist a human user; they do not make final decisions about a Customer’s clients, customers, matters or counterparties, and are not used by Diract to make any decision producing legal or similarly significant effects about an individual without a human in the loop.
What a User submits to an AI Feature, and the output it returns, are the Customer's Content under clause 9.
Another Customer who submits something similar may receive the same or similar output. That output is theirs, not the Customer's, and similar output gives neither Customer a claim against the other.
Where a Customer is a law practice or other regulated professional, these Terms do not vary, and nothing in the Service is intended to affect, the Customer’s own professional, fiduciary, confidentiality, privilege, trust accounting or regulatory obligations to its clients. The Customer remains solely responsible for complying with those obligations, including deciding what Client Data may properly be entered into the Service or an AI Feature, and for its own supervision of AI-assisted work in accordance with any professional conduct rules that apply to it.
Fees for the Service are as set out in the applicable order form, plan, or as displayed in the Service at the time of purchase. Unless stated otherwise, fees are quoted exclusive of any applicable taxes (including GST, VAT or sales tax), which are payable in addition. Fees are non-refundable except as required by law or expressly stated otherwise. We may change fees for future billing periods on reasonable notice.
The Service is offered on tiered, per-user subscription plans as displayed in the Service or on our pricing page at the time of purchase. A new Account may begin with a free trial period (as stated at signup) during which no payment is taken. Continuing to use the Service after the trial ends requires an active, paid subscription with a valid payment method on file.
Paid plans are billed on a recurring basis (in advance, for the billing period stated at signup) to the payment method the Customer provides. By providing a payment method, the Customer authorises us and our payment processor to charge that method automatically each billing period until the subscription is cancelled, and to charge a new or updated payment method if the original one is later replaced. The Customer is responsible for keeping its payment details current, and can view its current payment method, billing history, and invoices, and update its payment method, from the Service's own billing settings at any time.
If a payment fails, or a trial ends without an active payment method, we will notify the Customer and provide a reasonable opportunity to add or correct a payment method before taking any of the steps below. If payment is not brought current within that notice period, we may, at our discretion and while continuing to give reasonable notice: limit the Account's ability to create new records in the Service (for example, new matters or projects) while otherwise preserving access to existing Content; and, if non-payment continues beyond a further reasonable period, restrict the Account's access to only a limited subset of its existing records. We will not delete a Customer's Content for non-payment alone; clause 12 (Suspension and Termination) governs when an Account may ultimately be suspended or terminated.
A Customer may cancel its subscription, or a specific add-on to it, at any time from the Service's own billing settings, without needing to contact us. Cancellation takes effect immediately as a request, but access continues, and no refund is given, for the remainder of the billing period already paid for; the subscription (or add-on) simply does not renew after that. A Customer can reverse a pending cancellation and resume the subscription at any time before the current billing period ends. Cancelling the Customer's core subscription and cancelling an add-on to it (for example, a collaboration add-on) are independent actions, and cancelling one does not cancel the other.
The per-seat price disclosed at signup, or on our pricing page, is the total minimum a Customer is charged each billing period. It does not change based on how the Service is used. Two features are billed separately, on top of that minimum, and only once a Customer's use in a given month exceeds the free monthly allowance already included in every plan.
AI Feature usage: every plan includes 1,000,000 AI assistant tokens a month, free, per company. If a Customer uses more than that in a month, we ask for explicit authorisation before any usage-based billing begins; once authorised, further usage is billed automatically at $16.50 (GST inclusive) per additional 1,000,000 tokens. For example, a company that uses 2,000,000 tokens in a month, being 1,000,000 tokens over the free allowance, is billed an additional $16.50 that month, on top of its subscription price.
SMS (Rostering plan only): the Rostering plan includes 10 free SMS shift-notification texts per seat a month. Texts beyond that allowance are billed automatically, without a separate authorisation step, at $0.11 (GST inclusive) per text. For example, a 5-seat Rostering subscription, with 50 free texts a month, that sends 80 texts in a month is billed an additional $3.30 that month, for the 30 texts over the allowance, on top of its subscription price.
A Customer pays any tax that applies to its fees, other than tax on our own income. If the law requires a Customer to withhold or deduct tax from a payment to us, the Customer pays an extra amount so that we receive the full fee we would have received without it.
We may offer a discount or promotional price, for example through a promotion code at checkout. An offer applies only on the conditions stated when it is made, including who is eligible and how long it lasts. We may refuse or withdraw an offer obtained in breach of those conditions, such as by opening more than one Account to use it again. When an offer ends, the subscription renews at the price then current for its plan.
You must not, and must not permit any User to:
Subject to these Terms and payment of any applicable fees, we grant each Customer a non-exclusive, non-transferable right, for as long as its Account is active, for its Users to use the Service for the Customer's own business purposes. We reserve every right not expressly granted in these Terms.
Diract and its licensors own all right, title and interest in the Service, including its software, design, the built-in precedent library templates (as distinct from a Customer’s own edited copies), and all improvements and derivative works, excluding Content. As between the parties, a Customer retains all right, title and interest in its own Content, including documents it drafts or generates using an AI Feature. The Customer grants Diract a licence to host, process, and use Content solely to provide, maintain, support and improve the Service (including, where a Customer has not opted out where an opt-out is offered, to improve AI Features using de-identified or aggregated data), and as otherwise described in the Privacy Policy.
If a Customer or User gives us feedback or a suggestion about the Service, we may use it for any purpose without payment or obligation. Feedback does not include Content, and giving feedback gives us no further right to Content.
We collect data about how the Service is used and how it performs, such as which features are used and how often (Usage Data). We use Usage Data to operate, support, secure and improve the Service. We do not disclose Usage Data outside Diract in a form that identifies a Customer, a User, or a person in Client Data, except as the Privacy Policy allows.
The Service can be connected to third-party platforms a Customer chooses to enable, such as Google Workspace (Gmail, Calendar), Microsoft 365 (Outlook, Teams, and OneDrive/SharePoint), and WhatsApp Business. Enabling an Integration authorises the Service to access and act on the connected account to the extent described at the time of connection (for example, to create labels, read and send messages, manage calendar events, or read, create and update files in a linked document library, on the Customer’s behalf). Connecting OneDrive/SharePoint specifically requires a Customer's own Microsoft 365 administrator to grant Diract's application organisation-wide consent, after which the Customer links one document library for the Service to work in; the Service may also extract text from documents in that library so they can be searched and used by AI Features. A Customer may revoke an Integration’s access at any time, either within the Service or via the third-party platform’s own account settings. Diract’s use of Google Workspace data complies with the Google API Services User Data Policy, including its Limited Use requirements. Third-party platforms are governed by their own terms, which Diract does not control.
By enabling an Integration, a Customer directs us to send the relevant Content to that third party, whose handling of it is governed by its own terms. We are not responsible for a third-party platform, including its availability, a change it makes to its service, or what it does with Content sent to it at the Customer's direction.
Some features let a Customer identify or verify the whereabouts of its own staff. This clause sets out each party's responsibilities where a Customer chooses to enable one.
Face ID is available only if a Customer's administrator turns it on, and, even then, only if an individual staff member separately chooses to enrol; it is never a condition of using the Service or attending work, and a PIN or QR code alternative is always available for check-in instead. Enrolling captures a numeric description of the person's face, not a photograph, used only to recognise them at a check-in kiosk. A Customer that enables Face ID is responsible for giving its own staff whatever notice, and obtaining whatever consent, the workplace surveillance, privacy or biometric information laws that apply to it require before doing so. A staff member may view or permanently remove their own enrolment at any time from within the Service.
Where a Customer enables app-based check-in and separately enables Geo Lock, the Service requests the device's precise location at the moment a staff member checks in, to confirm they are within a distance the Customer's administrator sets of a location the Customer's administrator configures, and stores that location as part of the check-in record. A Customer that enables Geo Lock is responsible for giving its staff whatever notice the employee-monitoring, surveillance or privacy laws that apply to it require before doing so. The Service does not collect a User's precise location at any other time, continuously, or in the background.
Either party may terminate an Account as set out in the applicable order form or, absent one, on 30 days’ written notice (this is separate from, and additional to, a Customer's own right to cancel its subscription at any time under clause 7.4). We may suspend or restrict access to the Service immediately, without notice, where we reasonably believe continued access poses a security risk, breaches these Terms, or is required by law.
Where an Account remains unpaid after the notice and grace periods described in clause 7.3, we may suspend the Account's access to the Service in addition to (or instead of) the record-creation and access limits described there. We will give reasonable advance notice before doing so, and reasonable further notice before terminating an Account for non-payment outright.
On termination, a Customer’s right to access the Service ends; Content is retained and made available for export for a reasonable period afterwards, and then deleted, as further described in the Privacy Policy. After that period, we have no obligation to keep or return it.
Clauses 5.1, 5.2, 9 (other than the right to use the Service), 13, 14, 15, 16, 18, 19 and 22, and any obligation to pay fees already owed, continue after termination.
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Diract disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or that the Service (including any AI Feature) will be uninterrupted, error-free, or produce accurate or complete output. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
To the maximum extent permitted by law, neither party is liable to the other for any indirect, consequential, special or punitive loss, or for loss of profits, revenue, goodwill, or anticipated savings, arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise. Subject to that, each party’s total aggregate liability arising out of or in connection with the Service is limited to the fees paid by the Customer for the Service in the 12 months preceding the event giving rise to the claim. Nothing in this clause limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or wilful misconduct.
A Customer indemnifies Diract against any claim, loss or liability arising from the Customer’s or a User’s breach of these Terms, misuse of the Service, or Content submitted by the Customer or a User, except to the extent caused by Diract’s own breach of these Terms or negligence.
Each party must keep confidential the other party’s confidential information disclosed in connection with the Service, and use it only to perform its obligations or exercise its rights under these Terms, except where disclosure is required by law or made to professional advisers under a duty of confidentiality.
We may update the Service and these Terms from time to time. Where a change is material, we will give reasonable notice (for example, by email or an in-app notice) before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms; if a Customer does not agree to a material change, it may terminate its Account before the change takes effect.
The governing law, and certain rights and obligations, differ depending on where you or your organisation are located. Select your region below. This doesn’t change which section applies to you, only which one is shown first.
If your organisation is based in the United States, or you access the Service from there, these Terms and any dispute arising from them are governed by the laws of New South Wales, Australia, except where mandatory local law requires otherwise. Where applicable state law requires specific disclosure that content was generated or assisted by artificial intelligence (for example, under state-level AI transparency or consumer-protection statutes), the disclosures in clause 5 are intended to satisfy that requirement; a Customer operating in a regulated industry remains responsible for any additional disclosure its own regulator requires when it relies on or distributes AI-assisted output. Where a Customer enables Face ID (clause 11.1), it remains solely responsible for compliance with any state-level biometric information law that applies to it, including any notice, consent, retention-schedule or public-policy disclosure that law requires.
If a dispute arises about these Terms or the Service, the party raising it must first give the other written notice describing it. Notice to us goes to legal@diract.io. Both parties must then try in good faith to resolve it for 30 days before starting court proceedings.
This does not stop either party seeking urgent interim relief from a court at any time, and does not limit any right a Customer has under a law that cannot be excluded by agreement.
Customers store and publish their own Content through the Service, including websites on their own domains. If you believe Content in the Service infringes your copyright or another right you hold, email legal@diract.io with: the material and where it appears; the right you hold and how the material infringes it; your name and contact details; and a statement that the information in your complaint is accurate.
We may remove or disable access to material we reasonably believe infringes someone's rights, and tell the Customer that published it. We may suspend or terminate the Account of a Customer that repeatedly infringes, under clause 12.
Diract's mobile app is available from the Apple App Store and Google Play. These Terms apply to it as part of the Service.
We grant each User a non-exclusive, non-transferable, revocable licence to install and use the app on devices they own or control, to use the Service under these Terms. The app may update itself automatically.
These Terms are between you and Diract, not Apple. Diract, not Apple, is responsible for the app and its content. Your licence to use the app is limited to Apple-branded products you own or control, as the App Store's Usage Rules allow.
Apple has no obligation to provide maintenance or support for the app.
If the app fails to conform to a warranty that applies to it, you may notify Apple, and Apple will refund any price you paid for the app. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claim, loss or cost arising from a failure to conform to a warranty is Diract's responsibility, as set out in these Terms.
Diract, not Apple, is responsible for addressing any claim about the app or your use of it, including a product liability claim, a claim that the app fails to meet a legal or regulatory requirement, and a claim under consumer protection, privacy or similar law. Diract, not Apple, is responsible for investigating, defending, settling and discharging any claim that the app or your use of it infringes a third party's intellectual property rights.
You confirm that you are not located in a country subject to a United States Government embargo, or designated by it as a terrorist-supporting country, and that you are not on any United States Government list of prohibited or restricted parties.
You must comply with any third-party terms that apply when you use the app, such as your mobile carrier's. Questions and complaints about the app go to legal@diract.io.
Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.
These Terms are between you and Diract, not Google. Google is not responsible for the app, for supporting it, or for any claim about it. Your use of Google Play is also subject to Google Play's own terms.
Questions about these Terms can be sent to legal@diract.io.