A CRM that adapts to your business

Built around your process,
not the other way around.

Diract is a configurable CRM platform. You plug in the tables, fields, and workflows your business actually runs on, and manage everything from one place.

Quick Glance Edit layout

Trust balance

$736,908.00

Dormant trust

0

Matters with trust

6

Unpaid Invoices

4 outstanding · $36,355.00 due

Older thanAll14d30d60d
InvoiceMatterDue
INV-1043Foster v Foster - Parenting Orders$13,475.00
INV-1041Purchase - 18 Daniel Street$3,960.00
INV-1042Estate of the late Margaret Ellis$8,140.00

You do not start from an empty screen

Tell us what you do.

A workspace drafted around your trade

Describe your business when you sign up, in as much detail as you like. We look into how your trade actually runs, then propose the lists you'll keep, the screens you'll work from, and what you'll land on each morning, in plain words rather than database terms.

  • 01

    Nothing is built until you say so

    Confirm each part when it is right. Say what should be different and the plan is reworked, with Undo if you preferred it before.

  • 02

    Written for you, not for a developer

    Every field says what it holds, so you can judge it without knowing what a field is.

  • 03

    One button builds it

    Confirm every part and your tables, screens and home board are created for real.

Set up your workspace

0 of 4 parts decided

4 parts still to decide. Go to the next one

Build my workspace
PlanChatPreview

What we suggested

What you'll keep track of

You grow and sell native plants and trees from a nursery in the Blue Mountains, selling to landscapers and councils on account and to the public on weekends.

1

Customers

Who buys from you on account, so you know who owes what and where to deliver.

Business name · textContact person · textPhone and email · textDelivery address · textCredit terms, like 30 days · a choice from a listAccount status, active or on hold · a choice from a list

Every order belongs to one customer.

2

Orders

A sale to a customer, from the first quote through to getting paid.

Which customer · a link to another recordOrder date · a dateDelivery date · a dateThe plants and how many of each · a link to another recordStatus, from quote to paid · a choice from a listTotal amount · money

An order lists the plants being sold.

3

Plants

The catalogue of what you grow and sell, with the price and how many are ready right now.

Plant name · textSelling price · moneyHow many are ready to sell now · a numberLow stock warning level · a number

Plants appear on orders.

Change the tables, or ask about itSend

Cmd+Enter sends (Ctrl+Enter on Windows). A change reworks the whole plan.

Show the whole setup conversation

Everything your business needs

A CRM built around your tables

Custom tables & fields

Build the exact tables your business needs, with your own custom fields, statuses, and record types. Start from one of our templates or from nothing at all.

See how it works
ProjectsInline edit OffSplit view OffSetup+ New project
Matter numberNameUnbilled feesClient name
260522Bramble Hardware - Supply Agreement$5,450.00Bramble Hardware Co
260521Purchase - 14 Lorne Avenue, Killara$2,600.00Grace Tan
260520Patel - Estate Administration$4,150.00Sanjay Patel
260519Sale - 51 Ashcroft Avenue, Casula$0.00Sanjay Patel
260518Romano - Subdivision Advice$3,400.00Maria Romano

Keep asking, and it keeps building

Setup is not the end of it. Ask for another table, a dashboard changed, or a client-facing page written, and the assistant drafts it into the workspace you already have, asking a quick question first if anything's unclear. Nothing is created until you approve it.

See how it works
Ask AI
I run a plumbing company with 10 employees. I want to track jobs, invoices, and payroll.
Creating table "Jobs"
Creating table "Invoices"
Creating dashboard "Jobs"

Set up Jobs and Invoices, with a dashboard to track them. Want me to add Payroll next?

Content pages · Draft with us
Make me a page about our services
Here's a page with an overview and a short section for each service you offer.
Applied to the page below

A whole website, not a front page

Start from a template and every page arrives already linked: directories you can filter, a page for each person, office or listing, contact and legal pages. Then make it your own. Add, move and copy blocks on any page, set your colours and header once for the whole site, or ask the assistant to change a page for you. Nothing is live until you publish.

See how it works
The Pizza takeaway template's front page. The photos are examples: a new site starts with placeholder pictures you replace with your own.

Auto-add rules

Set a rule once, based on a status, a type, or any field value, and any matching record gets added to the right board automatically. No manual sorting required.

See how it works

Auto-add rules

When a new record is created with a matching field value, it's added here automatically.

Status is "Settled"
Record type contains "Trust"
Priority is "Urgent"
Owner is "Unassigned"
Region is "VIC"

Multi-company

Manage multiple entities under one login. Switch from one menu on your account, and you're straight into the other company's own data.

See how it works

Switch company

AC

Acme Pty Ltd

company admin

BE

Beta Holdings

company admin

GA

Gamma Group

operator

DE

Delta Ventures

operator

Role-based access

Admins control shared tables and company settings; everyone else gets full run of their own work without needing to ask permission for it.

See how it works

6 Members

Invite member
EW
Eleanor WhitcombeOwner

eleanor@demofirm.com.au

Admin
SC
Sarah Chen

sarah@demofirm.com.au

Admin · Partner
DN
David Nguyen

david@demofirm.com.au

Operator · Senior Associate
PS
Priya Sharma

priya@demofirm.com.au

Operator · Associate

Reporting & dashboards

See where every record stands with dashboards built around your own data, not someone else's idea of what matters.

See how it works

Reports

This month

$128,400 billed

Shared Gmail & Outlook labels

Assign an email to a record once, and it's filed the same way in every teammate's actual Gmail or Outlook. A real label or folder sitting in their inbox, not just a note left in a database.

See how it works

Labels

Gmail/OutlookEvery connected mailbox
Shared Emails
250237 - Sale - 8 Rosslyn St56
250291 - Unit Trust - Deed
250295 - Purchase - 41 Barkly11

AI doesn't retain your data

Conversations with the assistant are deleted automatically after 90 days, not kept forever, and nothing you send it is used to train a model. That's enforced in the product itself, not just a line in a privacy policy.

See how it works

AI safety

Conversation historyDeleted after 90 days
Model trainingNever used

Template marketplace

Install a ready-made set of tables and dashboards from the marketplace, try one first in a free sandbox loaded with sample data, or publish your own setup for other companies to use. It isn't built for any single industry.

See how it works

Install template

Tables

Projects

New
Matter Number · textClient · entityStatus · select · 6 options

Time & Fee Entries

New
Date · dateUnits · numberRate · currency

Ready-made dashboards

Time Entry (dashboard · 6 widgets)

New

Invoices parsed for you, not retyped

Upload a supplier invoice as a PDF and its line items get extracted automatically, ready for you to review, edit, and add straight into your own table. Nothing gets written until you approve it.

See how it works

Import invoice from PDF

Supplier

Ferndale Trade Supplies

Invoice number

INV-88213
Line items
2 items selected · $1,770.50Add 2 items

Text a lead or client directly

Send an SMS straight from a lead or client's record, no separate app or phone needed. It goes out from the platform's own number, and every reply lands back in a shared inbox your whole team can see.

See how it works
Text 0412 345 678
Hi Sarah, your order is on its way and should arrive Thursday.
Send
Yesterday, 4:12pm

Hi Sarah, just confirming we received your documents, thanks!

Today, 9:03am

Reminder: your appointment is tomorrow at 10am.

How it works

Up and running in minutes

01

Model your process

Define the tables, fields, and statuses that match how your business actually runs.

02

Bring your team in

Invite your team, assign roles, and start working from one shared source of truth.

03

Stay in sync

Everyone sees the same up-to-date picture, in the app and in their inbox.

Pricing

Simple, transparent pricing

Priced per seat, GST included. The price shown is your total minimum monthly cost. Every plan starts with a 7 day free trial, and no card is charged until it ends.

Essentials

Everything you need to run day to day, from the first seat.

$33

per user / month, GST included

Start 7 day free trial
  • Custom tables and workflows
  • Your own website, with client facing pages
  • Invoicing with advanced invoice templates
  • Gmail and Google Calendar integration
  • Microsoft 365 Outlook integration
  • Task management
  • Auto time entry from email
  • Client portal for updates, tasks and documents
  • Email storage, excluding attachments

Professional

For a team that has outgrown the basics: the integrations, and your own domain.

$55

per user / month, GST included

Start 7 day free trial
  • Everything in Essentials, plus:
  • Xero and QuickBooks integration
  • Document export
  • OneDrive and SharePoint integration
  • Attachment storage in your own Google Drive or OneDrive
  • Custom domains

Enterprise

Custom workflows, your documents filed for you, and storage you do not have to supply.

From$110

per user / month, GST included

Start 7 day free trial
  • Everything in Professional, plus:
  • Custom workflows
  • Auto time entry from email and Google Chrome
  • Central document storage: every record filed for you, in your own SharePoint
  • Attachment storage built in, no drive of your own needed