Sub-processors

The database, and files such as email attachments and profile pictures, sit with Supabase in Tokyo, Japan. Client documents and job photos sit with Amazon Web Services in Sydney, Australia. The servers that run the Service are also in Tokyo.

Each of these providers acts for Diract under a contract that limits its use of the information to the job it does for us. Some of them process information in other countries, including the United States. We add a provider to this page before it receives any personal information.

• Supabase

  Holds the database, sign in and file storage, in Tokyo, Japan.

  Receives: Everything a Customer puts into the Service.

• Vercel

  Runs the Service’s servers, in Tokyo, Japan.

  Receives: Every request made to the Service.

• Amazon Web Services

  Stores client documents and job photos in Sydney, Australia, and runs virtual computers.

  Receives: Those files, and whatever is used on a virtual computer.

• Fly.io

  Converts Word documents in Sydney, Australia, and connects virtual computer sessions.

  Receives: The document being converted, and the virtual computer session.

• DigitalOcean

  Runs virtual computers in the region a Customer chooses.

  Receives: Whatever is used on a virtual computer.

• Together AI

  Generates the AI assistant’s replies, summaries and drafts.

  Receives: The Content sent to an AI Feature.

• Serper

  Searches the web for the AI assistant.

  Receives: The words of each search.

• Resend

  Sends the Service’s emails.

  Receives: Email addresses and the content of each email.

• Twilio

  Sends and receives text messages.

  Receives: Phone numbers and the text of each message.

• Stripe

  Takes payments for subscriptions, invoices and quotes.

  Receives: Billing contacts, business details, and the email address on each payment.

• Google Maps Platform

  Finds addresses, draws maps and works out drive times.

  Receives: Addresses and map positions.

• Geoapify

  Finds addresses, draws maps and works out drive times.

  Receives: Addresses and map positions, including a staff member’s starting point.

• OpenStreetMap Nominatim

  Finds addresses when the other map providers cannot.

  Receives: Addresses.

• Apple

  Works out drive times in the mobile app, and runs Sign in with Apple.

  Receives: Map positions, and the details Apple shares at sign in.

• Expo

  Delivers mobile app notifications and updates.

  Receives: Each device’s notification address and the text of each notification.

• Cloudflare Turnstile

  Checks for bots on sign in and on public forms.

  Receives: IP address and technical signals from the browser.

• Google Ads

  Measures sign ups from our ads, on our public website only.

  Receives: Cookie identifiers and the pages visited on our public website.

A customer can connect these services to Diract under its own account with each provider. Information then moves between the two at that customer’s instruction, and the provider holds it under its own terms with them.

• Google Workspace and Gmail

  Email, calendar and files, when a Customer or User connects them.

  Receives: The emails, events and files the connection covers.

• Microsoft 365

  Outlook, Teams, OneDrive and SharePoint, when a Customer connects them.

  Receives: The emails, messages and files the connection covers.

• Meta (WhatsApp Business)

  Messages through a Customer’s own WhatsApp Business number.

  Receives: Phone numbers and message text.

• Xero

  Accounting, when a Customer connects it.

  Receives: Contacts and invoices.

• QuickBooks

  Accounting, when a Customer connects it.

  Receives: Contacts and invoices.

Our Privacy Policy explains how Diract handles personal information. For anything else, write to privacy@diract.io.