One signature for every staff member, in every company

A company signature is meant to be one decision made once. A layout and its contents get set once, and every person sends mail that looks the same. Diract does that, and then handles the case most tools do not: a person who works in more than one company.

Setting it once

• One admin builds the company's signature. Their name, title, phone, logo, and whatever else the company uses.
• Each person's own details fill themselves. The signature is a layout, not a block of text retyped per staff member.
• It reaches their mailbox, not merely ours. So it appears when they write mail in Gmail or Outlook directly, not only from inside Diract.

How it reaches Gmail

Diract writes the signature into the person's own Gmail send as signature, using the Gmail account that person connected themselves.

That deserves precision, because it decides whose mailbox the signature reaches. This is not domain wide delegation and there is no service account holding the keys to the domain. Diract can only write a signature for somebody who registered on the app and connected their own mailbox.

How it reaches Outlook

Outlook gets an add-in. It runs as somebody composes a new message, and inserts the signature then.

The Signature delivery screen shows where each person stands: Gmail connected, Outlook connected, and Outlook add-in seen. A person with nothing connected reads No mailbox connected, so an admin sees who needs chasing rather than assuming full coverage.

The problem with working in two companies

A mailbox holds one signature. That is a fact about Gmail and Outlook, not about any software you put in front of them.

So one email address connected to several companies in Diract gives each of them the same single slot. The last push wins. On one live account a single Gmail address sits under ten companies. Switching company appeared to change the signature, because in a sense it did.

What an admin sets

• Everyone, the default, pins nobody. Each person gets the signature of whichever company currently employs them.
• Nominated names the staff, teams or roles who keep this company's signature wherever they are, including after they switch company.

This is not a permission. Somebody not named is unaffected and still gets their own company's signature as normal.

Two companies can name the same person, and neither admin can see the other's setting. The most recently saved nomination wins, and Diract knows every company that nominated them, so it can say so rather than leaving it a mystery.

Keeping it that way

The daily re-push writes the signature again each day, for every connected mailbox. A person who edits their own signature in Gmail gets the company one back, without an admin noticing first.

Current as at 12 September 2026. Diract changes often, so check the screen before relying on a detail here.